Friday, July 18, 2008

Marcy said that this kind of stuff only happens to me or her mother.

But I refuse to believe it. There must be others out there who also bravely and without complaint live lives of quiet desperation! When we moved out of the apartment I canceled our cable, phone and internet. At least, I thought I did. According to Comcast I called and told them I was moving but there was no record of me actually asking them to cancel our service. I talked to a supervisor on the phone but got nowhere. I was assured that their infallible computer system would have logged my call. Clearly not, since I know I called twice and I wrote an actual date on my calendar for the disconnection. They had a record of when we transferred our phone to a different company. They received their equipment back but quite naturally assumed (and rightly so) that I would like to pay for internet that no one can access in a place I no longer live.

The loveliest part of the conversation was when the supervisor snippily said to me that they didn’t even have a forwarding address, implying perhaps that we didn’t really move or that we were trying to skip out without paying which clearly wasn’t the case since it was automatically charged to a credit card. I felt like she was a vindictive ex-boyfriend who was going to keep the dog and break my dishes if I insisted on leaving. We were at an impasse.

Then my husband called customer service and snap it’s done. Comcast was super nice to him and they will credit us for the last two months we were charged for.

3 comments:

Schmutzie said...

You are being featured on Five Star Friday:
http://www.fivestarfriday.com/2008/07/five-star-friday-edition-15.html

Life as the mother of 4 said...

Very cool!

Casdok said...

How frustrating!

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